Privacy Policy & Terms and Conditions

Welcome to Nurovec Labs Private Limited. We value your trust and are committed to protecting your privacy and ensuring transparency in how your data is collected and used. This document outlines our Privacy Policy and Terms & Conditions for all users visiting or using our websites, mobile applications, and services, including our educational portal, Nurovec Academy.

🔒 Privacy Policy

1. Who We Are

Nurovec Labs Private Limited (“we”, “our”, or “us”) operates the website www.nurovec.com and associated services, including but not limited to AI-powered surveillance solutions, AI-based speech therapy tools, and educational platforms such as Nurovec Academy.

Our commitment is to protect and respect your privacy in compliance with the Information Technology Act, 2000 and GDPR (if applicable).

2. What Information We Collect

We may collect the following types of personal and non-personal data:

  • Personal Information:
    • Full name
    • Email address
    • Phone number
    • Billing address
    • User-generated content (comments, messages)
  • Technical Data:
    • IP address
    • Browser type
    • Device type
    • Operating system
  • Usage Data:
    • Course progress
    • User interactions with our apps or services
    • Click patterns and navigation behavior

3. How We Use Your Information

We collect your information to:

  • Deliver personalized AI-based services
  • Improve the performance and quality of our apps and educational content
  • Provide customer support and troubleshooting
  • Send you notifications about updates, offers, or important announcements
  • Ensure legal compliance and security

We do not sell or rent your personal data to third parties.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and third-party tools (like Google Analytics) to:

  • Understand user behavior
  • Improve our website experience
  • Offer targeted content

You may opt out of cookies through your browser settings, but this might limit certain functionalities.

5. Data Retention

We retain your data:

  • As long as your account is active
  • As required for legal or contractual obligations
  • Until you request deletion

You may request your data to be erased at any time by emailing us at privacy@nurovec.com.

6. Your Rights

Depending on your region (EU/UK/India), you have the following rights:

  • Right to access, correct, or delete your personal data
  • Right to data portability
  • Right to object to or restrict certain processing
  • Right to withdraw consent at any time

To exercise your rights, contact us at privacy@nurovec.com.

7. Children’s Privacy

Our services are intended for users aged 13 and above. We do not knowingly collect personal data from children without parental consent.

8. Third-Party Services

We may link to third-party services (e.g., YouTube, payment gateways, social media). These platforms have their own privacy policies. We are not responsible for their practices.

9. Security Practices

We use industry-standard encryption, SSL certificates, and secure server environments to protect your data. However, no system can guarantee 100% security.

📘 Terms & Conditions

1. Acceptance of Terms

By using our website, mobile apps, or services, you agree to these Terms & Conditions. If you do not agree, you must stop using our services immediately.

2. User Obligations

You agree to:

  • Provide accurate personal information
  • Use our services for lawful purposes
  • Not violate any local or international laws
  • Not reverse-engineer, duplicate, or resell our products

3. Use of Nurovec Academy

Our educational platform offers video tutorials, downloadable content, and quizzes. You are not permitted to:

  • Share your login credentials
  • Reproduce or redistribute course material without written permission
  • Use our content for commercial training purposes unless explicitly licensed

4. Intellectual Property

All trademarks, logos, content, and software on our platform are the intellectual property of Nurovec Labs Private Limited.

You may:

  • View and use content for personal learning
  • Share public pages with proper attribution

You may not:

  • Copy or distribute paid content
  • Modify or create derivative works without permission

5. Payments and Refunds

For courses, devices, or premium AI services:

  • Payment is required upfront
  • Refunds are provided under specified circumstances (e.g., course cancellation, double charges)

Refund requests must be sent to billing@nurovec.com within 7 days of purchase.

6. Limitation of Liability

Nurovec Labs is not liable for:

  • Data loss due to user negligence
  • Delays or failures beyond our control (natural disasters, ISP outages, etc.)
  • Indirect, incidental, or consequential damages

Our total liability shall not exceed the amount you paid us in the previous 3 months.

7. Modifications

We reserve the right to change these terms at any time. Updated versions will be posted on this page with the “Last Updated” date.

Continued use of our services constitutes acceptance of the updated terms.

8. Termination

We may suspend or terminate user accounts:

  • For violation of our policies
  • Upon repeated abuse or fraud attempts
  • If legally required

9. Governing Law and Jurisdiction

These terms are governed by the laws of India. Disputes will be resolved in the courts of [City, India].

10. Contact Us

For privacy or terms-related questions:

Email: privacy@nurovec.com
Phone: +91-XXXXXXXXXX
Address: [Insert Full Registered Company Address Here]