Acceptance of Terms

By accessing, browsing, or using the website operated by Nurovec India Private Limited (“Nurovec”, “we”, “us”, or “our”), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions (“Terms”), our Privacy Policy, and any other policies referenced herein.

If you do not agree to these Terms in their entirety, you must immediately discontinue access to and use of our website and services.

About the Company

Nurovec India Private Limited is a company incorporated under the Companies Act, 2013, with its registered office situated in the State of Haryana, India. The company is authorised to carry on the business of e-commerce retail, wholesale trade, and related commercial and digital activities.

Our Memorandum and Articles of Association, filed with the Ministry of Corporate Affairs under Form INC-33 and INC-34 respectively, govern the internal management of the company.

Our Services

Nurovec provides the following services through its digital platforms and website:

• Retail sale of goods of all kinds through e-commerce platforms, online marketplaces, mobile applications, and websites.
• Non-specialised wholesale trade, including buying, selling, importing, exporting, and distributing goods and merchandise.
• Business support services including administrative, operational, marketing, and logistics support.
• Technology-enabled tools, digital platforms, and software for facilitating e-commerce and business operations.
• Assembly, packaging, branding, and preparation of goods for sale through third-party or in-house arrangements.

We reserve the right to modify, suspend, or discontinue any service or feature at any time without prior notice.

Eligibility

Our services are available to individuals who are at least 18 years of age and are legally capable of entering into binding contracts under the Indian Contract Act, 1872. By using our website, you represent and warrant that you meet these eligibility requirements.

If you are accessing our services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

Orders & Payments

All orders placed through our platform are subject to availability and acceptance by Nurovec. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases involving fraudulent transactions, incorrect pricing, or product unavailability.

• Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• Payment must be completed at the time of placing the order unless a credit facility has been separately agreed in writing.
• We accept payments through methods specified on our platform, which may include UPI, net banking, credit/debit cards, and other authorised payment gateways.
• All transactions are subject to verification and may be declined by your bank or payment provider.

Delivery & Shipping

Delivery timelines are estimates only and may vary based on location, availability, and logistics partner schedules. Nurovec shall not be liable for delays caused by circumstances beyond our reasonable control, including natural disasters, strikes, or government restrictions.

• Risk of loss and title for goods pass to you upon delivery to the shipping address provided.
• You are responsible for providing accurate delivery details. Nurovec shall not be liable for non-delivery due to incorrect addresses.
• Shipping charges, if applicable, will be disclosed at the time of checkout.

Returns & Refunds

Returns and refunds are subject to our Return Policy, which forms part of these Terms. In general:

• Return requests must be raised within the period specified on the product listing or order confirmation.
• Goods must be returned in their original, unused, and undamaged condition with all original packaging and documentation.
• Refunds, once approved, will be processed to the original payment method within the timeframe specified in our Return Policy.
• Certain product categories may be non-returnable; this will be indicated on the product page at the time of purchase.

Nurovec reserves the right to reject return requests that do not comply with our Return Policy.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, product images, software, and digital assets, is the exclusive property of Nurovec India Private Limited or its licensors and is protected under applicable Indian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use our website for personal and lawful commercial purposes. You may not reproduce, distribute, modify, publicly display, or create derivative works from any content without our prior written consent.

Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, Nurovec disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. Product descriptions and images are provided in good faith but may not always be accurate, complete, or current.

Limitation of Liability

To the maximum extent permitted by law, Nurovec India Private Limited and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of, or inability to use, our website or services.

In all cases, our total aggregate liability to you shall not exceed the amount actually paid by you for the transaction giving rise to the claim. Nothing in these Terms limits our liability for fraud, personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law.

Privacy & Data

We are committed to protecting your personal information in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any other applicable data protection legislation.

By using our services, you consent to the collection, processing, and use of your personal data as described in our Privacy Policy. We do not sell your personal data to third parties. Data may be shared with logistics partners, payment processors, and other service providers solely for fulfilling your orders and improving our services.

User Conduct

You agree not to use our platform in any manner that:

• Violates any applicable local, state, national, or international law or regulation.
• Is fraudulent, misleading, or involves the submission of false information.
• Infringes upon or violates the intellectual property or privacy rights of others.
• Involves the transmission of unsolicited communications or spam.
• Attempts to gain unauthorised access to any part of our systems or networks.
• Disrupts or interferes with the security or integrity of our platform.

Violation of these conduct standards may result in immediate suspension or termination of your access, without prejudice to any other legal remedies available to us.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or in connection with these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India.

We encourage you to first contact us at the details below to resolve any dispute amicably before initiating formal legal proceedings.

Changes to Terms

Nurovec reserves the right to amend, update, or replace these Terms at any time. Changes will be effective immediately upon posting on this page. The “Effective Date” at the top of this document will be updated to reflect the date of the most recent revision.

Your continued use of our website after any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any updates.

Contact Us

For any questions, complaints, or concerns regarding these Terms or our services, please reach out to us: